Frequently asked questions

Everything about scheduling, AI points, analytics, plans, and Pinterest compliance.

Getting started & free trial

Is there a free plan? Do I need a credit card?

Yes — the Starter plan is free forever and needs no credit card. You can connect a Pinterest account, schedule pins, and explore the tool. Upgrade only when a paid plan is already saving you time.

How does the free trial work?

Start on the free Starter plan with no card. When you are ready for more accounts, unlimited scheduling, or more AI, upgrade to a paid plan (Basic, Pro, or Agency). You can cancel anytime.

How do I connect my Pinterest account?

Go to Dashboard → Accounts → Connect Pinterest. You authorize Burnpedia through Pinterest’s official OAuth screen — we never see your Pinterest password, and you can disconnect anytime.

Why do I need to confirm my email?

Confirming your email secures your account and lets us send important notices (like failed-pin alerts). You’ll get a confirmation link at signup; you can resend it from the dashboard banner.

Do I need a Pinterest business account?

We recommend a free Pinterest business account — it unlocks analytics and rich pins and is the correct account type for creators and companies. A personal account can connect too, but business is better for growth. Converting is free and takes a minute.

How is Burnpedia different from Tailwind or Buffer?

Burnpedia is focused purely on Pinterest, with a clean drag-and-drop calendar, AI pin creation (both text and branded images), best-time posting, evergreen rotation, smart board matching, and analytics that highlight your Winning Pins — all at a friendly price. It’s built for U.S. creators, bloggers, and small businesses who want results without a steep learning curve.

Does Burnpedia work for a U.S. audience and time zones?

Yes. Our best-time suggestions start from proven U.S. engagement windows (evenings and weekends) and then personalize to your own audience as your analytics come in, so your pins go out when your people are actually scrolling.

Scheduling & publishing

How does scheduling work?

Create a pin (image, title, description, board, time) and it goes into your queue. Burnpedia automatically publishes it to your connected Pinterest account at the scheduled time — you don’t have to be online.

Can I upload many pins at once?

Yes. Use Bulk upload to add many images at once; we spread them across upcoming best-time slots with healthy spacing (never all at once). You can edit or remove any pin afterward.

How does Bulk upload work — can I set a title, description, and board per image?

Yes. In Bulk upload you add all your images, then give EACH one its own title, description, and board (with a searchable board picker). Prefer speed? Pick one board and hit “Apply to all,” or press “Fill all with AI” to auto-write a title and description for every image (the button shows the exact point cost — text generation is one text credit per image). Set a start time and how many pins per day, add an optional destination link applied to all, and we schedule them across your best-time slots with healthy spacing. Every pin lands in your queue where you can still edit or remove it before it publishes.

Is scheduling / bulk upload allowed by Pinterest?

Yes. Scheduling tools are a supported, first-class use of Pinterest’s API (the same category as Tailwind and Buffer). Everything is user-initiated, spaced out, published one at a time, and reviewable in your queue before it goes live. We never auto-follow, auto-like, or auto-comment.

Will scheduling get my account banned?

No. Scheduling through the official Pinterest API is fully supported and safe when done right — spaced out, one pin at a time, and reviewable before it publishes. What actually risks accounts is spammy automation like auto-following or mass-liking, which Burnpedia never does.

Can I edit or delete a scheduled pin before it publishes?

Absolutely. Every scheduled pin sits in your Upcoming queue where you can edit its content/time or remove it — right up until its publish time.

Can I schedule video pins or Idea Pins?

You can schedule standard image and video pins through the official Pinterest API — these are the pins that carry a clickable link and drive traffic to your site. Idea Pins are created natively inside the Pinterest app, so we focus on the traffic-driving standard pins.

What is “Pin now”?

Pin now publishes immediately instead of scheduling. (While our Pinterest app is in Trial mode, instant publishing works for the app owner’s account; scheduled pins for other accounts auto-publish once production access is granted.)

How do the “best time to post” suggestions work?

Until we’ve learned your audience, we suggest the times when US Pinterest users are most active (evenings and weekends) — proven high-engagement windows. As you publish and we collect your analytics, the suggestions automatically personalize to when YOUR audience engages most. Hover the ✨ label in the composer to see which mode you’re in.

What is evergreen rotation?

Mark a top-performing published pin as “evergreen” and Burnpedia automatically re-publishes it on a healthy cadence (about every 3 weeks by default, never more often than weekly) into upcoming best-time slots. It keeps your best content working without any spammy rapid-fire re-pinning.

Can I drag a pin to another day?

Yes — on the calendar you can drag a scheduled pin to a different day to reschedule it (its time of day is kept). On mobile, just tap the pin to open it and change the date.

How often should I pin?

For most people, 3–10 fresh pins a day is a healthy, effective range — and even 1–3 a day, every day, is a great start. Consistency beats a big burst followed by silence. Set a pace you can sustain and let the queue keep it going.

What if a pin fails to publish?

We automatically retry with backoff. If it still fails, it’s marked Failed in your queue with a Retry button, and (with email set up) we can notify you.

AI & points

What can the AI do?

The AI writes high-performing pin titles, descriptions, and keywords, and can generate a branded pin image from your title — so you can create a complete pin in seconds.

What are AI points and what do they cost?

AI actions are metered in points: a text generation costs 1 point and an image costs 10 points (images use a much heavier AI model, hence the higher cost).

How many free AI points do I get, and are they per account?

Free points are granted daily per user account (not per connected Pinterest account): Starter 0/day, Basic 11/day (enough for ~1 image + 1 text), Pro 22/day, and Agency 33/day.

Do my points reset or roll over?

Your free daily points reset every 24 hours and do NOT roll over — each day you get a fresh allowance. Points you purchase are separate: they’re added on top and expire 30 days after purchase.

What happens when I run out of points?

AI buttons will let you know you’re out of points and point you to buy a top-up bundle or upgrade your plan for a larger daily allowance. Nothing breaks — scheduling still works.

How are purchased points priced?

Purchased points are priced at about 2× our underlying AI cost, so you get real AI power at a fair rate. They expire 30 days after purchase.

Can the AI design a pin image for me?

Yes. Give it a title and it creates a branded, correctly-sized vertical 2:3 pin (readable text, on-brand colors baked in) so you can go from idea to scheduled pin in about a minute — no design app needed. An image costs 10 points.

Do free and purchased points mix?

They share one balance you can spend on any AI action. Your free daily points are spent first; purchased points are used after that and expire 30 days from purchase.

Analytics

What analytics do I get?

Impressions, saves, pin clicks, and outbound clicks, plus the rates that matter (save rate, outbound CTR, engagement rate) and a Winning Pins gallery of your top performers.

Which metrics should I actually watch?

Focus on outbound clicks (real traffic to your site) and saves, plus save rate and outbound CTR — not raw impressions, which look impressive but don’t pay the bills. Burnpedia surfaces your Winning Pins so you can quickly see what’s working and make more of it.

How far back does analytics go?

Up to 90 days — that’s the maximum window Pinterest’s analytics API provides. You can pick shorter ranges too.

Why don’t I see analytics yet?

You need a connected Pinterest account with some published-pin history. Brand-new accounts (or accounts with no recent activity) will show little until data accumulates.

Plans & billing

What plans and prices are there?

Starter (free), Basic ($9/mo), Pro ($15/mo), and Agency ($49/mo). Higher plans add more Pinterest accounts, more scheduling, and more daily AI points.

How many Pinterest accounts and pins per day can I have?

Accounts: Starter 1, Basic 1, Pro 3, Agency 15. Pins per day: Starter 1, Basic 15, Pro and Agency unlimited.

Can I cancel anytime?

Yes. Manage or cancel your subscription anytime from Dashboard → Billing (Stripe customer portal). You keep access until the end of your billing period.

Can I switch plans later?

Yes — upgrade or downgrade anytime from Dashboard → Billing. Upgrades take effect right away; downgrades apply on your next billing cycle.

Do you offer refunds?

Because you can start completely free and only upgrade once a paid plan is already saving you time, we generally don’t refund partial months — but you can cancel anytime and keep full access until the end of your billing period.

How are payments handled?

Securely through Stripe. We accept all major credit and debit cards and never see or store your card details.

Troubleshooting & common pitfalls

Why isn’t my Pinterest growing?

It’s almost always one of a few fixable things: non-vertical images, cute board names nobody searches for, missing keywords in titles/descriptions, reposting the same old graphic instead of fresh designs, or going quiet after a burst. Pinterest is also a slow-cooker — most pins take weeks or months to peak — so consistency and patience matter most.

Why do my pins need to be vertical?

Vertical 2:3 pins (1000×1500 px) take up more space in the mobile feed and get seen and saved far more than square images. Burnpedia’s built-in pin creator makes correctly-sized vertical pins for you automatically.

Why did my pin fail to publish, and what can I do?

Burnpedia automatically retries failed pins with backoff. If it still fails, it’s marked Failed in your queue with a Retry button. The usual causes are an expired Pinterest connection (just reconnect) or a temporary Pinterest API hiccup — both are easy to recover from and you never lose the pin.

I connected Pinterest but can’t publish live — why?

While our Pinterest app is in Trial mode, live publishing is limited to the app owner’s account. Your scheduled pins stay safely queued and will auto-publish once production access is granted — you don’t lose any work in the meantime.

Do I ever need to reconnect my Pinterest account?

Occasionally — if we add a new capability (like creating boards on your behalf), you may need to reconnect once to grant the new permission. Reconnecting is quick and never clears your queue or history.

A click from Pinterest bounced immediately — is that on me?

Often, yes, and it’s fixable. If your pin promises “15-minute dinner” but the page is slow or buries the payoff, people leave and Pinterest slowly sends less traffic. Make the destination fast and make it deliver on the pin’s promise right away.

Account & privacy

What Pinterest permissions does Burnpedia need?

Only what’s needed to schedule and publish on your behalf and read your analytics (create pins/boards, read boards and analytics). You authorize this through Pinterest’s OAuth and can revoke it anytime.

Is my data safe?

We use Pinterest’s official OAuth (no password sharing), serve everything over HTTPS, and only use your data to power your dashboard. See our Privacy Policy for details.

Do you store my images?

Images you upload are stored only to publish and preview your scheduled pins. We never sell your data, and you can delete pins or disconnect at any time.

Can I disconnect Pinterest whenever I want?

Absolutely. Go to Dashboard → Accounts and disconnect in one click, or revoke access from Pinterest’s own settings. We stop accessing your account immediately.

Still have a question? Contact us — or dig into the Burnpedia blog for the full how-to.